Well, when we asked our Material Management clients if they would, the responses we received back were overwhelmingly positive. So positive, in fact, that our Net Promoter Score (NPS) from them is 100%.
From our over all customer base, we received a 92% NPS. This means that Systemax has 92-100% more promoters than detractors. Not too shabby.
NPS is widely used and generally considered the most accurate method for gauging customer satisfaction. And it’s based on a single question: Would you recommend us. Respondents then select 0-10 to indicate their likelihood of recommendation. After responses are collected, you do some math, and voila — your NPS percentage.
The thing we’re most proud of is how high our scores are. In fact, we’ve never seen another company with a score as high.
While we pride ourselves on our mind-blowing customer service, we have to admit — it’s only possible because we have customers as amazing as you. So thank you for choosing us, for recommending us, for being our partner in success.


