One of our clients received 58 new ATM machines with printers that they had never been used before.
They called us because the company they purchased these ATM’s from, in addition to the original equipment manufacturer did not have the receipt rolls they needed to make these ATM’s functional.
We were able to get the new rolls produced and out to them in 3 days.
Systemax. Doing the things others say they can’t since 1982.
Over the past month, I have been out of the state on business, it was a great trip and it was wonderful to meet new and prospective clients. Even while keeping busy with all of the work and meeting new people, I found there were a few peculiar things that I missed. Namely, I missed my normal routine and the people who I think I’ve taken for granted, but whomake my life easier and more comfortable.
Every morning, when I am home, I drive to the local convenience store, where they have my “Vitamin Water Zero Mixed Berry Go-Go”, the local paper and a Kashi Granola Bar sitting on the counter ready for me. My trip is less than 45 seconds and they smile and say hello, I do the same back and go on my way.
Over the last month, I have been seriously missing that, missing someone that knew me, that expected me every morning and even though it was brief, I at least, subconsciously looked forward to the experience.
As I reflected about this the past month, I thought how this simple experience is true in our field and with our clients, I know I and all of the other employees here at Systemax work hard everyday to make our clients’ lives more simple and easier by preparing for their needs well in advance, knowing their order patterns, and having solutions to their needs before they call in with them. It is a great feeling for me and now I understand perhaps a bit better how our clients are affected by the level of service and attention we constantly strive to give them.
I returned this past weekend, I woke up Monday morning and drove into the store. I knew my usual purchases would not be ready for me because I told them I would be back in about a month. But as I pulled in, I saw the employee jogging over to the cooler and grabbing things. I walked in and there my regular morning routine was back in place without saying a word. They welcomed me back with a smile and I went on my way…….you think I will ever leave this convenience store for a cheaper one or a new one? Probably not, I am loyal to them because of their loyalty to me. And their small act each morning truly sets my day off to a great start–leaving me better than if I hadn’t stopped in.
And I hope that’s how our customers feel–that we make their lives a bit easier, a bit happier, their days a bit less hectic, than if we weren’t their partner.
– Patrick Brue
Part of what helps our clients is the user-friendly, product specific, online ordering system we create for each of them.
And then we call or visit each of their locations if their staff needs training on our system so they don’t have to take the time to do it.
If it contributes to our clients’ success, then we’re committed to it.
Specific systems. Personalized training. Since 1982.
We live in a world in which it’s very easy to email or text someone after a meeting to thank them for taking the time to sit down with you, but I am finding that there is a more effective way of thanking someone.
When I receive a hand written thank you note, it makes a huge impression on me.
I know it takes more time to do it, but that is what I like. Someone sat down and took the time to write out this card specifically for me, dropped it in the mail, and I stopped what I was doing and read it.
I am a huge user of technology, I couldn’t live without my IPAD or my smart phone, but sometimes it’s nice to know that someone cared enough to hand write a card to you. Call me old-fashioned or maybe we are just on to something…..
–Brett Jackson
You and your company are unique. We know that. And we know that because of that, your needs are not the same as any other financial institution.
So rather than taking the easy road in having a single set solution and forcing each of our clients to fit like a round peg in a square hole, we listen.
We listen to each client regarding their needs, their goals, their frustrations and their desires and then we create a custom program to manage their materials based on their individual specifications.
Listening. Just one of the revolutionary ways we help our customers. Since 1982.
Baseball season makes me more excited than just about anyone else I know. Long called America’s past time, baseball is what most people like to do to pass their time from April through October. The stadiums will be packed and the hot dogs will be eaten. There is nothing like the smell of a baseball stadium in the spring time! It’s a great time to be a sports fan — especially a fan of the World Champion St. Louis Cardinals!
– John Bybee
With a firm company policy of “going above and beyond” for our clients, there are often little things we do to make our customers’ lives easier.
Whether this means:
- mailing a self-addressed envelope to clients who want to send us samples
- making sure order forms are filled out as completely as possible for them, so they only have to sign their name
- creating unique shipping arrangements to cut down on freight charges
- or simply being a reliable resource for our clients –no matter what the product is–
we’re striving to take a bit of the hectic out of your day.
Systemax. Lending a hand since 1982.
You may have noticed by now that Systemax is a dog-friendly workplace.
We started bringing in dogs because we sensed the emotional benefits for our team. I mean, whose day isn’t better when occasionally interrupted by a floppy eared canine coming around for a visit?
And now the Huffington Post’s published an article with some nice evidence of dogs in the workplace reducing stress:
And while we haven’t swabbed our people’s mouths to test the stress in their saliva, we think the increase in smiles and overall joyful attitudes are indication enough.
Especially as a material management client, when you begin doing business with Systemax, there are often lots of products you’ll need to go through from your previous vendors. You’ll probably need to decide which materials need to come to one of our warehouses for storage and which need to be tossed into that circular file by the wall.
But when do you fit this in? Where will you find the time to get this done?
This is a common conundrum, had by many of our newbie clients. But have no fear.
We are often available and more than happy to come assist you with sorting through and packing up all of your inventory–in fact, we’ve had our people volunteer to drive out to branches near and far to help with this process, pack everything up and take it back to our main warehouse location. And that’s aside from all the moolah we can save you by managing all your materials.
So if you need help, just holler–but don’t be surprised if we offer before you ask.
Systemax. Going the distance since 1982.
You’re busy. Probably too busy. And we get that.
And we want to help. Systemax is a company that is always looking for ways to save you time and money, and offering ways to make your life at work easier and more productive.
A good example of this was when Kelly, one of our Senior Consultants, noticed that one of our clients was was incurring a lot of “overnight” charges from branches ordering their products at the last minute.
She could have ignored this. It’s possible that at another company, no one would have noticed.
But Kelly noticed. And she acted.
She developed an email blast to send specifically to their branches to remind them to order once a month to help reduce these freight charges.
End result? The emails work. The branches use the reminders, order earlier and avoid additional (and too often needless) charges.
Systemax. Saving money. Saving time. Reducing stress. Since 1982.
